Your satisfaction is our utmost concern, and we will always do our best to make sure all our YURICA customers are satisfied with both our products and our customer service.
All our order fulfillments are taken care of by our trusted logistics vendor whom we have carefully chosen after a lengthy screening process, and we trust that they will do a great job in taking care of all your order deliveries.
We offer FREE delivery for all orders within Singapore, and the expected lead-time is 1-3 working days upon order confirmation.
For orders coming from countries outside of Singapore, the respective shipping fees will be indicated as you check out your items on our Shopping Cart.
The indicated shipping fees covers shipping to your country, but all local import duties & taxes (if any) will have to be borne by you the buyer. We seek your kind understanding on the fact that there are numerous different countries with various import duties and tax regulations, and thus we are simply not able to reflect them on our website.
If for some reason your shipping fee is not indicated to you as you check out your item on our Shopping Cart, please email us at [email protected] and we will help resolve your issue.
If you have reason to believe that the item you received is defective, or if you have received the wrong order, please do not hesitate to email us at [email protected] with your order invoice, as well as with a photo and brief description of the issue.
We will strive to make good on your order as best we can!